Complaints

If you are unhappy with how Good Latch handles your personal data, we want to hear from you. We take all complaints seriously and respond within the timelines set by the Data Use and Access Act 2025 (DUAA) §164A.

Submit a complaint

Use the form below. Required fields marked with *.

Other ways to reach us

If you would rather not use the form, you can email us directly at: [email protected].

What happens next

You will receive an immediate confirmation with a reference number when you submit the form — that confirmation is our formal acknowledgement of your complaint. We will then investigate without undue delay. We aim to give you a full response within 3 months, and if a complex matter needs longer we will keep you informed of progress.

Escalation

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Phone: 0303 123 1113