Complaints

If you are unhappy with how Good Latch handles your personal data, we want to hear from you. We take all complaints seriously and respond within the timelines set by the Data Use and Access Act 2025 (DUAA) §164A.

Submit a complaint

Use the form below. Required fields marked with *.

Alternative routes

Per ICO 2026 guidance we offer at least one route alongside the electronic form. You can also email us directly at: [YOUR COMPLAINT EMAIL].

What happens next

This page's electronic form auto-acknowledges your complaint immediately on submission with a reference number — that acknowledgement IS our DUAA §164A-mandated formal acknowledgement. We will then investigate without undue delay. We aim to provide a substantive response within 3 months as good practice, but may need longer for complex matters — we will keep you informed of progress.

Escalation

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Phone: 0303 123 1113